Privacy Policy

Weight Loss Clinic, a trading name of GBG Healthcare Ltd is committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who deal with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

If you have any questions about this privacy policy or do not agree with it, please contact us by email at data.protection@weightlossclinic.co.uk

What does this policy apply to?

This policy covers all information we hold about you, however we obtain it. We collect information at different points during our relationship with you for example, when you browse our website, make an enquiry, book a consultation or programme.

What Information Do We Collect and Why?

Browsing Our Website

If you are just browsing through our web site, reading content and gathering information we will gather and store certain information from your computer, such as which type of browser you are using, how you are accessing our website (e.g. through a mobile phone, etc), how long you spend on certain pages, where you exit and your IP address. The information we gather is not intrusive and we are unable to identify you as an individual or find your email or physical address through it. That data we gather which is personal to you, e.g. IP address, will be retained for 26 months and will then be deleted.

The information is collected through Cookies and you’ll see that most websites, ours included, ask for your permission to use these cookies. You can see our Cookie policy if you want more detail.

Requesting a quotation or making an enquiry

We will keep your data on file for a period of two years after providing the quotation requested or answering your question. We do this so we can refer back to your quotation and information if you contact us in the future. We will send you information in relation to the quotation and the related services we offer for a period of one year following your request. We will stop sending marketing material after this period unless you have opted to receive it. All marketing material we send you will have an option to opt out of future communications.

If you request that we delete the information we hold on file for you, please see the section below on how to delete your information.

You have booked a Consultation

Should you decide you would like to attend a consultation we will collect further personal and medical information from you in order to help establish your eligibility for the services we offer. The information we collect will be only that which is necessary in this regard. It will include, but is not limited to, your Address, Date of Birth, Height, Weight, BMI, Medical and Mental Health history, weight history and any allergies you suffer from. We share this information with the specialist you will meet for consultation through secure communication channels. We share this information so that the specialist can accurately assess your eligibility for treatment.

When you provide your personal data, including any sensitive personal data, that we require when booking your consultation you are consenting to our privacy policy and consenting for us to securely share this data with the consulting specialist. We will maintain your data for a 2 year period following your last communication with GBG Healthcare Ltd or for as long as is required for legal or insurance purposes, whichever is longer. You can request that we delete the data we hold on you at any time. Please see below the process to do this.

You have booked a Programme  

If you are eligible for one of our services and wish to proceed, our team will book your programme. When you decide to proceed and pay your programme fee you are entering a contract with GBG Healthcare Ltd under which GBG Healthcare Ltd will supply services. Under the terms and conditions, GBG Healthcare Ltd’s Data Protection policies will apply.

We may share certain data with third party suppliers to carry out any additional tests and/or reviews necessary to confirm your eligibility for treatment and to obtain informed consent. Only information necessary to undertake your treatment safely and effectively will be shared. We may also write to your GP to inform them of the treatment programme you are having. 

We will maintain your data for as long as is necessary for legal and insurance purposes given the nature of the procedure undertaken. This is for the protection of both parties.

After your Programme

Following your programme, we will contact you as part of your aftercare package to help you optimise the results from your procedure. This is part of the ongoing contractual support you receive from GBG Healthcare Ltd. We will also from time to time send you information to keep you up to date with our latest products, services and offers.

You can opt out of receiving this information any time after your aftercare has finished. See the section below on deleting your data.

Children

Children under 18 should only use this web site with permission of parents or guardians. We ask that children refrain from submitting any personal information to us. We do not treat patients under the age of 18 in any circumstances. If we receive an enquiry from a minor we will invite them to direct their query to a parent/guardian or to their doctor. In some cases we may provide the contact details for Childline.

Resale or disclosure of information to third parties

Weight Loss Clinic does not sell, rent, loan, trade, or lease any personal information collected at our site, including registration forms or email lists, unless required by law.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and only share information this is necessary and in a secure format.

If at any point you suspect or become aware of a security incident please forward the communication to us or report the incident by email to: data.protection@weightlossclinic.co.uk

Deleting your data

If you would like us to delete your data, please email data.protection@weightlossclinic.co.uk providing your name, address and the email address concerned.

Opting Out of general and marketing communications

All emails and letters we send you will include an opt out facility. You can request that we cancel future general and marketing communications at any time and we will act on your instruction within 30 days of receipt. Please email data.protection@weightlossclinic.co.uk should you wish to make such a request.

Links to Other Websites

Our website may contain links to other websites run by other organisations. This privacy policy applies to only our website, so we encourage you to read the privacy statements on the other websites that you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them through a link from our website.

Also, if you linked to our website from another website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of the original website.

Rights of Access and Update Information

The accuracy of your information is important to us. If you believe any information we hold about you is inaccurate or out of date please email us at: data.protection@weightlossclinic.co.uk
To request details of the personal information that we hold about you please write to Data Protection, GBG Healthcare Ltd, 11 Highfield Road, Edgbaston, Birmingham, B15 3DU, or email: data.protection@weightlossclinic.co.uk

Our Cookie Policy

Our web site uses “cookies” which are small amounts of information stored by your web browser software. In most cases, this information is temporary in nature (called session cookies) and is deleted as soon as you leave the web site. The use of temporary cookies is solely for the purpose of allowing the user to interact with our web site in an effective manner. In a few cases, the web site uses cookies to store information for a longer period than the current session (persistent cookie). By continuing to browse the website you agree to our use of cookies. If you wish to disable the installation of temporary cookies on your device, you can opt out here.

We use remarketing tools with Google, and potentially with other website service providers, to advertise our services online. This means that third-party vendors, including Google, may show our advertisements on sites across the Internet. We may use first-party cookies (such as the Google Analytics cookie) and third party cookies to inform, optimise and serve advertisements based on your previous visits to our website.

How to Contact Us

You can change your mind about the permission you have given us to use your personal information at any time be emailing: data.protection@weightlossclinic.co.uk or by writing to Data Protection, GBG Healthcare Ltd, 11 Highfield Road, Edgbaston, Birmingham, B15 3DU.

This policy was last updated on 13th January 2022 

*GBG Healthcare Ltd trading as Weight Loss Clinic (WLC) and Gastric Balloon Group (GBG).

CQC and accessing data

As we are regulated with the Care Quality Commission (CQC), they may access records and other personal data as part of their governing activity. You can view their Privacy Notice here.